Is Outsourcing a Good Fit for You?

🚨 Outsourcing isn’t a simple yes or no—it’s a high-stakes decision that can make or break your support operation. Many teams reach a breaking point: rising ticket volumes, stretched internal resources, or the pressure to scale quickly. But outsourcing isn’t just about cost—it impacts your customer experience, service quality, and internal workflows. 🔍 How do you know if it’s the right move? What are the non-negotiables in a BPO partner? Who should be part of the decision? Join us for a Lunch and Learn with the BPO Managers Hub, where industry leaders will share real-world insights on: ✅ The key triggers that signal it’s time to outsource. ✅ Must-haves when choosing a BPO partner. ✅ The ripple effects on your team and customers. Stay for the breakout sessions to connect with fellow support leaders. Thanks to Horatio for supporting this conversation! 🚀